Available 24 hours / 7 days a week.
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Track Orders
View order ship date and track with associated carrier
View Invoices
Download invoices
Document Sharing Capabilities
One singular data point for where changes can be made and shared
Custom Reports
Driven by customer; reports that will add value to overall relationship i.e. Delivery Performance, Quality, etc.
Customer Service Center
Various features to enhance overall relationship & provide solutions:
- Help Desk
- FAQ
- Ask A Question
- Discussion DB CRM (designed to help with issues that are being presented and that need immediate resolution by a CS member or numerous members from NAI team. All conversation via phone or e-mail will be tracked to promote accuracy.
All users of the Customer Gateway will be appropriately trained and supported by NAI’s CS team to insure total customer satisfaction.